Privacy Policy & Terms of Use

1. Who We Are

KnoMi is a platform designed to help people connect in a more intentional way before choosing whether to share personal contact details. In this policy, “KnoMi”, “we”, “our”, and “us” refer to the operators of the KnoMi website and mobile application.

2. Information We Collect

We may collect the following categories of information:

• Account information such as your name, phone number, email address, date of birth, age, and gender.
• Profile information such as profile photos, preferences, and other information you choose to add.
• Usage information such as app activity, connection activity, posted questions, answers, timestamps, and engagement patterns.
• Technical information such as device type, operating system, IP address, app version, and diagnostic data.
• Communication and safety data, including reports, moderation flags, and information relevant to misuse prevention.

3. How We Use Information

• To create and manage user accounts.
• To enable and manage connections between users.
• To display, deliver, and support app features.
• To verify users, improve security, and reduce fraud or abuse.
• To understand how users interact with KnoMi and improve the service.
• To communicate service notices, updates, and support responses.
• To comply with legal obligations and protect users, the platform, and third parties.

4. Sharing of Information

We do not sell personal information.

We may share personal information:

• With other users when you choose to share details, including phone numbers.
• With service providers that help us operate the platform, such as hosting, analytics, messaging, and storage providers.
• Where required by law, legal process, or to protect the rights, safety, and integrity of KnoMi, our users, or others.

5. User Control

• You decide whether to share personal contact details with another user.
• You may leave a connection at any time, subject to any feature limitations within the app.
• Once you share personal details with another user, that information may no longer be under KnoMi’s control.

6. Data Retention

We retain personal information for as long as reasonably necessary to provide the service, maintain records, resolve disputes, enforce our terms, comply with legal obligations, and support safety and abuse prevention. We may delete, aggregate, or anonymise certain information when it is no longer needed.

7. Security

We take reasonable technical and organisational steps to protect personal information. These steps may include access controls, authentication measures, monitoring, secure infrastructure, and encryption where appropriate. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Analytics and Service Providers

KnoMi may use third-party providers for analytics, communications, cloud infrastructure, media storage, crash reporting, and related services. These providers may process information on our behalf to support the platform.

9. Your Rights

Subject to applicable law, you may have the right to:

• Request access to your personal information.
• Request correction of inaccurate or incomplete information.
• Request deletion of your account or certain information.
• Withdraw consent where processing is based on consent.
• Object to or limit certain types of processing where permitted by law.

To exercise these rights, contact us at support@knomi.co.za.

10. Children

KnoMi is not intended for users under the age of 18. If we become aware that we have collected personal information from a person under 18 in a way that is not permitted by law, we may delete that information and take appropriate action on the related account.

11. International Processing

Your information may be processed in countries other than your own where our service providers operate. Where required, we will take reasonable steps to ensure appropriate safeguards are in place.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on the website or in the app with a revised effective date. Continued use of KnoMi after an update may constitute acceptance of the revised policy.

13. Contact

For privacy questions or requests, contact support@knomi.co.za.

1. Acceptance of Terms

By accessing or using KnoMi, you agree to be bound by these Terms of Use and our Privacy Policy. If you do not agree, you should not use the website or app.

2. Eligibility

• You must be at least 18 years old to use KnoMi.
• You must provide accurate information when creating and maintaining your account.
• You may not use KnoMi if doing so would violate applicable law.

3. Nature of the Service

KnoMi provides a platform for intentional user connections, structured interaction, and limited sharing of personal details between users. KnoMi does not guarantee compatibility, outcomes, meetings, relationships, or user behaviour.

4. Account and User Responsibilities

• You are responsible for maintaining the confidentiality of your login credentials and access to your device.
• You are responsible for activity that occurs through your account, unless caused by our breach of security obligations.
• You must notify us promptly if you believe your account has been compromised.

5. Acceptable Use

You agree not to:

• Harass, threaten, exploit, impersonate, or deceive other users.
• Post unlawful, abusive, hateful, sexually explicit, misleading, or otherwise inappropriate content.
• Use KnoMi to spam, scrape, reverse engineer, disrupt, or abuse the platform.
• Attempt to bypass safety controls, moderation measures, or verification processes.
• Use KnoMi in a way that infringes the rights of others or violates any law.

6. Connections and Sharing of Details

• Connections may be time-limited according to the product design in effect at the time.
• You may choose whether to share personal details such as your phone number.
• Once you share your details with another user, further interaction may occur outside KnoMi and is at your own discretion and risk.
• You may leave or discontinue participation in a connection at any time where the platform permits.

7. Content and Licence

You retain ownership of content you submit, upload, or post through KnoMi. By submitting content, you grant KnoMi a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, display, and process that content as reasonably necessary to operate, improve, secure, and promote the service.

8. Moderation and Enforcement

We may review reports, investigate misuse, and take action where appropriate. We may suspend, restrict, or terminate accounts, remove content, or limit access where we reasonably believe there has been a breach of these Terms, a safety risk, or unlawful conduct.

9. Intellectual Property

The KnoMi name, branding, interface, website, app, and related materials are owned by or licensed to us unless otherwise stated. Except as allowed by law, you may not copy, modify, distribute, sell, or exploit any part of the service without permission.

10. Disclaimers

KnoMi is provided on an as is and as available basis. To the fullest extent permitted by law, we do not warrant that the service will be uninterrupted, error-free, secure, or suitable for every purpose.

11. Limitation of Liability

To the fullest extent permitted by law, KnoMi and its operators will not be liable for indirect, incidental, special, consequential, or punitive damages, or for losses arising out of user interactions, use of the platform, shared personal details, or events that occur outside the platform.

12. Termination

You may stop using KnoMi at any time. We may suspend or terminate access to the service where we reasonably believe it is necessary to protect users, enforce these Terms, investigate abuse, or comply with legal obligations.

13. Changes to the Terms

We may revise these Terms from time to time. Updated Terms will be posted on the website or in the app with a new effective date. Continued use of KnoMi after updates may constitute acceptance of the revised Terms.

14. Governing Law

These Terms are governed by the laws of South Africa, unless otherwise required by applicable law.

15. Contact

For questions about these Terms, contact support@knomi.co.za.